Cleaning Services That Meet Your High Standards
No one is immune to a messy home. No matter how hard we try, schedules get hectic, and before we know it, our house can look a little rough around the edges. That’s why we provide cleaning services to help your house feel like a home again!
FAQ’s
Pricing
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We specialize in Deep Cleans and Classic Maintenance cleaning to keep your home in top shape. Beyond our standard services, we also offer:
Move-In / Move-Out cleaning
Post-Construction cleaning
Select Commercial cleaning
Ready to get started? You can request a service by filling out our online quote form. If you have questions, feel free to email us at hello@goldenrulecleaningco.com or call us directly at 828-276-2464.
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Since every home is unique, we provide custom-tailored quotes based on your layout and lifestyle—including factors like pets, kids, and daily activity. The fastest way to get started is by submitting a request through our online request form.
Please keep in mind that online quotes are estimates. Final pricing may be adjusted at the time of service based on the actual condition of your home and the specific tasks you’ve selected.
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We understand that life happens! Our policy is designed to be as flexible as possible while providing stability for our dedicated team.
How to Reschedule or Cancel
If you need to change your plans, please let us know as soon as possible via phone or email at hello@goldenrulecleaningco.com.
Notice & Fees
48-Hour Notice: No fee is charged for changes made at least 48 hours in advance.
Less than 48 Hours: A $150 fee applies.
Less than 24 Hours: The full price of your scheduled cleaning will be charged to compensate our crew for their lost time.
Skipped Appointments: If you skip a regular visit, a small "catch-up" fee is applied to your next service to account for the extra work ($15 weekly / $25 biweekly / $65 monthly).
Deposits & Emergencies
To hold your spot, we require a $150 non-refundable deposit for new clients, which is applied toward your final balance. We do understand that true emergencies and sudden illnesses happen; in these cases, we’ll work with you to make an exception.
Thank you for helping us keep things fair for our hardworking team!
Payment
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To secure your spot, we require a $150 non-refundable deposit, which can be applied to a future date if you need to reschedule. The remaining balance is due at the time of service.
All invoicing is online through Jobber for a smooth experience. While we require a payment method on file (credit, debit, or ACH) to secure your booking, you’re still welcome to pay via cash or check. To make things even easier, we can set up automatic payments for you. Just keep in mind that timely payments help avoid late fees!
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Tips are not expected but always appreciated. If our team exceeds your expectations, feel free to include a cash tip, or you can include it with your online payment by adding it to the “Tips” section of your invoice. These tokens of appreciation go directly to our dedicated employees. At Golden Rule Cleaning Co., we're all about providing top-notch service, and your generosity towards our staff is greatly valued.
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Of course! Gifting a sparkling clean home to your friends or family is a wonderful idea, and we're here to help you do just that. Simply click the link below to grab a gift certificate. And guess what? You can even add it to a gift registry to make your thoughtful gift a perfect surprise for any special occasion. It’s a fantastic way to spread a little love and cleanliness!
Cleaning Process
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Our cleaning services cover a broad spectrum of areas based on our comprehensive cleaning checklist. If there’s a specific area you’d like us to focus on, please mention it during the walkthrough. We’re equipped to handle everything from general cleaning to specialized tasks like marble countertops and log homes. However, we do have some limitations: we do not clean patios, balconies, outside windows, window screens, chandeliers, behind large appliances, aluminum blinds, or China dinner sets due to potential damage risks. We also do not offer laundry or dishwashing services to allow our cleaners to spend their time in your home efficiently. Our main goal is to achieve the level of cleanliness you desire for your home.
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We'd love to give you a precise cleaning time, but it really does depend on a few things like how your home is set up and the specific services you've picked. Our philosophy? We clean not just by the clock but until everything's just right. We promise to focus on delivering a thorough clean, tailored to the unique needs of your space. Trust us to take the time needed to make your home shine!
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For safety and insurance reasons, our cleaning team is unable to move heavy furniture or appliances, such as fridges, stoves, washers, and dryers, that weigh over 30lbs. If you're looking for cleaning under or behind these large items, we kindly ask that you move them prior to our arrival. Once these items are moved, we'll be more than happy to vacuum, wash, and clean the exposed areas thoroughly. This policy helps us ensure the safety of our Cleaning Technicians while providing you with the detailed clean you desire.
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We don't believe you should have to choose between safety and effectiveness. We use non-toxic, pH-neutral, and peroxide-based products to provide a deep, sparkling clean that is 100% safe for your "little ones"—whether they have two legs or four.
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Yes. To guarantee a high-quality, hygienic clean, our team exclusively uses our own vetted equipment and non-toxic products. From Miele vacuums to sanitized cloths, we bring everything required to make your home sparkle.
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We’re thrilled when you find a technician you love! Feel free to request them by name, and we’ll do our best to accommodate your preference based on their availability. If your preferred cleaner is unavailable or has moved into a new role, another trained technician who knows your home’s specific needs will step in to ensure you receive the same high-quality, sparkling results every time.
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At Golden Rule Cleaning Co., we're thoughtful about who joins our team, focusing on trustworthiness and a genuine desire to serve each and every customer. First and foremost, we need to ensure that you are comfortable and can trust who comes into your home. All of our team members must pass a comprehensive background check and drug test as well as multiple interviews before joining us. We make sure that they are a good fit and have a kind heart with a willingness to serve you above and beyond.
We offer a living wage, champion equal opportunity, and support our local community. At Golden Rule Cleaning Co., it's about more than clean spaces; it's about supporting dreams and giving back to the community.
Logistics
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We service the following areas in Western North Carolina:
• Waynesville
• Maggie Valley
• Jonathan Creek
• Iron Duff
• Lake Junaluska
• Dellwood
• Hazelwood
• Clyde
• Balsam
• Woodrow
• Canton
• West Canton
• Crabtree
• Downtown Sylva
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We love pets of all types! For their safety and ours, please make sure your pets are contained during our cleaning visits. Whether it’s a cozy room, a nice walk, or daycare, we appreciate your effort to ensure a smooth cleaning process.
Feel free to share details about your pets in your profile so we can take extra care. We understand every pet is unique and promise to be as accommodating and respectful as possible to your special family members!
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It's entirely up to you whether you want to be home during the cleaning. Our team is reliable, trained, and dependable, so you can feel confident about leaving your home in our hands. Many clients prefer to use the time to focus on other tasks, but if you choose to stay, that's perfectly fine too. Whatever you decide, trust that we’re dedicated to making your home spotless and secure.
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For easy access to your home, you can leave a key or fob in a secure spot, use an envelope labeled "Golden Rule Cleaning Co." for mailbox key drops, or share your door/garage code with us. If there’s an alarm, please provide the code or disarm it before we arrive. We do not keep any keys in our possession for your safety and peace of mind. Our aim is to make entry and exit seamless so we can focus on delivering a spotless clean for you.
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We sure can! Our Cleaning Technicians are fast, efficient and will stay out of your way while you work during your cleaning appointment. If you have a meeting, please let us know so our cleaner can prioritize your workspace accordingly.
Safety + Standards
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Health and safety in your home is our specialty! All Cleaning Technicians are trained in techniques to thoroughly disinfect all high touch surfaces and areas of common concern. If you or anyone in your household feels unwell, please let us know ASAP to reschedule. These steps help us keep your home healthy and clean while protecting everyone involved.
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Absolutely, our team at Golden Rule Cleaning Co. LLC is fully insured. While we do provide worker’s comp and liability insurance, we believe in safety first. We don’t climb high or lift heavy objects, and we’re cautious with potential hazards, always ready to recommend specialized services when needed. Plus, our thorough hiring process includes background checks and training to ensure you get friendly, trustworthy, and skilled Cleaning Technicians. We pride ourselves on being as meticulous with our team as we are with our cleanings!
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We believe honesty is the best policy, and we will let you know if we accidentally break or damage something. If something does get damaged that we did not notice, please report it within 48 hours of the service. We do our best to replace the damaged item when possible.
We understand some items are irreplaceable or hold sentimental value. We encourage you to secure these items or clearly mark them with a "DO NOT TOUCH" note to prevent any accidents.
For significant damages where our insurance gets involved, we ask for your cooperation and patience during the process. It's important to us that we resolve any issues promptly and satisfactorily, staying true to our commitment to treating your home with the utmost respect and care.
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At Golden Rule Cleaning Co., we're committed to your complete satisfaction. If you're not 100% happy with our cleaning, just let us know within 24 hours, ideally with photos of any areas that didn't meet your expectations. We understand that no one's perfect, and we promise to return within 2 business days to make things right, at no extra cost to you. We want to ensure you're thrilled with your clean home!
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We value the safety and well-being of our Cleaning Technicians. If your appointment is canceled due to extremely bad weather, we will contact you immediately and you will be rescheduled as close to the originally scheduled cleaning date as possible.
A cleaner home has never been easier!
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Request a Cleaning
We’ll talk through your home, room by room, and go over everything you get with a Golden Rule Clean.
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We'll Create a Custom Quote for Your Home
We have cleaning services that fit any home or lifestyle!
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Relax, We've Got You Covered!
We can schedule regular cleanings to keep the dust bunnies at bay or find a schedule that works for you!